Customer Service!

Lessons from T-Mobile's support from Signal vs. Noise by Ryan

A few years ago I switched from Cingular to T-Mobile because Cingular's customer service stunk. My experience today was another proof that I made the right choice.

I called T-Mobile and expected to wait on hold. Much to my surprise, T-Mobile doesn't make you wait. They take your number instead and call you back. Three minutes later, my phone rang. 

Today my comatose phone gave a familiar chirp. T-Mobile had texted me this message:

An Engineer has reviewed your trouble ticket and a resolution has been found. Thank you for choosing T-Mobile.

After making a few calls and dancing around the room, I had to reflect on this ..