Wednesday, May 27, 2009

Customizing the Help Manuals

Often software products have different set of audiences and the challenge is not to write tutorials for each set but to help them locate the tutorial for meant for them. Mozy.com an online backup service has found a simple way to do this. 

Photobucket
Simply ask!! 

While it may not be so striaghtforward for most products, products can try different variants of the selection form above (like a stepwise workflow which helps you find your area). 

Google Groups Help also encourages you to search for your doubt before you fire a query and to "force" this habit on users it provides an auto complete of the subject line. :-) Clever eh? 

Published by Nikhil Kulkarni at 3:41 AM.

Comments: Post a Comment



<< Home