Support isn't a cost center, but profit center. Companies should measure customer churn than cost per hr of support http://t.co/lzzjenEoGO
— Nikhil Kulkarni (@kulkarninikhil) April 20, 2014
April 20, 2014 at 02:23PM
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Sunday, April 20, 2014
Support isn't a cost center, but profit center. Companies should measure customer churn than cost per hr of support http://t.co/lzzjenEoGO
April 20, 2014 at 02:23PM
via IFTTT
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