Support isn't a cost center, but profit center. Companies should measure customer churn than cost per hr of support http://t.co/lzzjenEoGO — Nikhil Kulkarni (@kulkarninikhil) April 20, 2014
Support isn't a cost center, but profit center. Companies should measure customer churn than cost per hr of support http://t.co/lzzjenEoGO
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